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1. YOUR PRIVACY
Kilcoy Global Foods North America is committed to protecting your privacy. In accordance with relevant privacy laws and regulations in the United States, this policy outlines how we manage your personal information.

A reference to ‘Website’ in this policy means www.kilcoyglobalfoods.com and the network of websites owned by us, whether accessed by the internet, WAP, or any other means, and the text, registration facilities, hyperlinks, and the underlying HTML or XML.

2. WHAT IS PERSONAL INFORMATION?

Personal information is defined as information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Personal information can include sensitive information such as race, ethnic origin, political opinions, membership of political associations and trade associations, religious or philosophical beliefs, sexual orientation or practices, criminal record, health information, genetic information, biometric information for verification or identification purposes, and biometric templates. Personal information can also include credit information.

3. COLLECTING PERSONAL INFORMATION
The personal information that we collect will depend on your relationship with us. We collect personal information:
  • From you;
  • Through our websites and by other electronic communication channels;
  • When you complete a form such as an application for a credit account (if offered);
  • From third parties including our service providers, distributors, referees, and recruiters;
  • From publicly available sources of information;
  • From CCTV cameras installed at our premises;
  • When we are required to do so by law.

We may also collect sensitive information, and before collecting any sensitive information, we will seek your consent.

4 .WHAT PERSONAL INFORMATION WE COLLECT AND WHY
4.1 From Our Website
  • By providing your contact information and visiting our Website, we may collect the following personal information from you:
    • Your name, email address, facsimile number, telephone numbers, residential or business address, and other details.
    • Information provided when you send an email or other communication to us.
    • Information provided when logging onto our Website.
  • Our server automatically records information your browser sends when it connects to a website, such as your Internet Protocol (IP) address and your browser type and language. We may also collect information about your usage (for example, by way of cookies) including when you use our Website, other sites you access from our Website, content upload and download, your usage of the services available on our Website, and the other website users you connect with through our Website.
4.2 Other
  • When providing goods and services to you or in other dealings with you, we may collect the following personal information:
    • Name, email address, facsimile number, telephone numbers, residential or business address, and other details.
    • Financial and credit information including:
      • Identification information such as name, date of birth, current or previous address, driver’s license number.
      • Type and amount of credit sought.
      • Trade references such as the name of the entity, contact name, telephone number, email, and years trading with you.
      • Publicly available information about an individual’s creditworthiness.
      • Default information.
      • New arrangement information.
      • Court proceedings information.
      • Personal insolvency information.
      • Repayment history information.
      • Payment information in relation to an overdue payment.
    • Visual images.
    • Any other information you provide to us.

5. USE OF PERSONAL INFORMATION
  • We collect, hold, use, and disclose personal information to:
    • Provide our products and services and conduct our other business activities.
    • Process your inquiries.
    • Assess an application for credit, open a credit account for you, monitor or maintain your account, and recover any monies owed to us.
    • Register any security interest we may have in connection with your credit account on the relevant security register.
    • Obtain from a credit reporting agency a credit report containing personal information about you in relation to consumer or commercial credit or other information about your commercial activities or creditworthiness.
    • Advise you of additional products, services, or information which may be of interest to you.
    • Provide your contact details to our partners who have agreed to provide you with any offers, goods, or services.
    • Develop existing and new products and services.
    • Maintain and update our business infrastructure and systems.
    • Promote and advertise our business, products, and services.
    • For security and occupational health and safety purposes.
    • For internal management purposes.
    • For administrative purposes.
    • Comply with any applicable law, regulation, legal process, or governmental request.
  • If we do not collect the personal information, we may not be able to provide you with the products, services, offers, or assistance you have requested.
6. MARKETING AND ADVERTISING
  • We never use or disclose any sensitive information for marketing or advertising purposes.
  • We may use and disclose your personal information (other than sensitive information) to provide you with information about products or services offered by us or other parties.
  • At any time, if you no longer wish to receive any additional marketing material from us, contact us in writing, and your details will be removed from the marketing database.
7. DISCLOSURE OF YOUR PERSONAL INFORMATION
  • Persons accessing your personal information may include our own and our contractor’s affiliates (e.g., employees, agents, consultants, insurers, other advisers, etc.) and affiliated companies. It is unlikely that we will disclose personal information outside the United States. If we do, it will be to companies within the Kilcoy Global Foods Group.
  • We do not disclose any credit information to entities that do not have a US link.
8. DATA INTEGRITY
  • We endeavor to ensure that all personal information that we hold is accurate, complete, and up-to-date. To assist us with this, individuals should contact us if any of their personal information changes or if they believe that the personal information that we have is not accurate or complete.
  • When personal information that we collect is no longer required by us, we will destroy or de-identify that personal information unless we are required by a law or a court/tribunal to retain the personal information.
  • We may retain personal information for as long as it is required for any of our business purposes, for the prevention of fraud, for insurance and governance purposes, and in our IT backup.
9. SECURITY
  • We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
  • However, the open nature of the Internet is such that information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. Any personal information is therefore sent via the Internet or email at your own risk. You should also be aware that no system is completely secure against cyber-attack.
  • You should contact us immediately if you believe that there has been unauthorized access or disclosure concerning any personal information that we hold about you.
10. GOVERNMENT RELATED IDENTIFIERS
  • We do not use any government-related identifiers, such as driver’s license or passport numbers, as our internal identifier of any individual.
  • We will not use or disclose any government-related identifiers other than in accordance with applicable laws and regulations.
11. ACCESS TO & CORRECTION OF INFORMATION
  • You are entitled to have access to and seek correction of any personal information (including credit information) that we may hold about you, subject to the grounds for refusal under applicable laws and regulations.
  • We prefer that requests for access to or to update or correct your personal information be in writing outlining the details of your request. Such requests should be addressed to our Privacy Officer via the details provided in this Policy.
  • We do not impose any charge for requesting access to personal information; however, we may, at our discretion, impose a reasonable charge for giving access to cover staff and copying costs.
  • We do not impose any charges concerning requests to update or correct your personal information.
  • We will take appropriate steps to verify your identity (or verify that you act as an authorized agent of the individual concerned) before granting access to your personal information.
  • We will respond to your request for access to your personal information within a reasonable time after you make the request, and if access is granted, access will be provided within 30 days from your request. If we deny your request, we will provide you with a written notice detailing the reasons for the refusal and the process for making a complaint about the refusal to grant your request.
  • Where your request for access is accepted, we will provide you with access to your personal information in a manner, as requested by you, providing it is reasonable to do so.
  • Your request for correction will be dealt with within 30 days, or such longer period as agreed by you. If we deny your request, we will provide you with a written notice detailing reasons for the refusal and the process for making a complaint about the refusal to grant your request.
  • We will accept your request for correction of your personal information where we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
  • Upon accepting a request for correction of your personal information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your personal information.
  • If your request for correction of credit information is accepted, we will provide written notice of this correction to any entity to which we have disclosed this information previously, to the extent that this is practicable.
  • If we refuse to correct your personal information, you may request that we associate a statement that the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading with your personal information. We will take such steps as are reasonable in the circumstances to associate the statement in such a way that it will be apparent to the users of the personal information.
12. cookies
  • Our Website uses cookies. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most web browsers are set to accept cookies. If you do not wish to receive any cookies, you may set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of the services available on our Website.
13. COMPLAINTS
  • You can make a complaint in writing to us if you believe that we have managed your personal information improperly or have breached relevant privacy laws and regulations.
  • We will acknowledge receipt of your complaint within 7 days. We will investigate the complaint and provide you with a response within 30 days of receipt of your complaint. If the matter is complex and requires more time, we will notify you in writing to explain why more time is needed.
  • Complaints should be addressed to our Privacy Officer via the details provided in this Policy.
  • If you are not satisfied with our response, you can make a complaint to the relevant privacy authority in the United States.
14. FURTHER INFORMATION
  • We reserve the right to amend this policy from time to time. Changes will be published on our Website.
  • If you have any questions or complaints about our Privacy Policy, please contact us at:
15. Federal Trade Commission (FTC)

The contact details for the Federal Trade Commission are:

Postal Address:
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580

Phone Number:
Main FTC Phone Number: (202) 326-2222